Returns & Cancellations

Cancelling an order

If you change your mind, please contact us as soon as possible.

For standard products ordered online, UK consumers generally have the right to cancel within 14 days after receiving their goods.

Once you tell us that you wish to cancel, you normally have a further 14 days to return the goods.

Returning a print

Returned items should be kept in good condition and packaged carefully to protect them during transit.

Please contact us before returning an item so we can provide the appropriate return information.

Unless the item is faulty, damaged or incorrect, you are normally responsible for the cost of returning it.

Refunds

Where a cancellation right applies, refunds will be made in accordance with applicable consumer law.

This includes the original standard delivery cost where required. Additional delivery costs resulting from choosing a more expensive delivery method are not necessarily refundable.

Damaged, faulty or incorrect orders

If your print arrives damaged, faulty or is not what you ordered, contact us as soon as possible.

Please include your order number, a description of the problem and, where appropriate, photographs showing the item and its packaging.

Your statutory rights in relation to faulty or misdescribed goods are not affected by this policy.

Personalised or bespoke orders

If BPPhotography later offers goods made to your individual specification or clearly personalised for you, the normal cancellation right may not apply to those products.

Any such restriction will be made clear before you place the order.